|•||In List mode, sort results by selecting an option from the Sort results by drop-down list. Available selections are: Filename, Pathname, Time Modified, File Type, Size, Host, and Owner.|
|•||Use the scroll bar to rotate the list up or down to find the file that you want to retrieve.|
|•||Move the mouse pointer over the file name to select it (it loads into a local desktop application), or right-click for a shortcut menu with options: View a Copy, Save a Copy as, and Show in Tree.|
|•||To view a copy of a file, right-click the underlined file name, and select View a Copy from the shortcut menu.|
Retrieve a File (Save a Copy of a File)
Follow these steps to retrieve a file:
|2.||Right-click the underlined file name that you want to retrieve. Or, navigate to the file using keyboard functionality and press the SPACE BAR to select it.|
Only files are retrievable.
|3.||A shortcut menu appears with available options. Click Save a Copy as to save a copy of the file.|
|4.||From the Save a Copy as window, select a location to save the file, and then click Save.|
Problems Retrieving Files?
To ensure that data is not overwritten on networked computers, Phoenix VCM is set by default to not overwrite existing files. If a retrieval job is unsuccessful, indicated by zero files retrieved, the failure is most likely due to an unexpected condition, such as Search and Retrieve encountering a copy of the files already on the destination computer. Most error conditions can be fixed by setting additional retrieval parameters. For example, to overwrite files on a networked computer set options to Always overwrite files, Overwrite file if the stored file is newer than existing file, or Never overwrite files.
|1.||Ensure files to overwrite are not write protected by the operating system on your networked computer.|
|3.||Select When do you want to overwrite files on the destination computer.|
|4.||Select Always overwrite files on the destination computer.|
|5.||Click Start to retry the retrieval job.|
View File in Tree Mode
Tree mode is useful to see where a file was located in the file system before it was ingested. Or to see where it is located in a shadow Vault.
|1.||Right-click the underlined file name.|
|2.||A shortcut menu appears with available options. Click Show in Tree. The Tree mode (below) replaces the Search Results group view from the current List mode.|