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After Search and Retrieve finishes searching for files, the results display in the application's right pane. The retrieval options and search results can be displayed in one of two ways:

List mode - Provides an Internet-like view and interaction. Use List mode if you want to export a single file or several files immediately, or for a one time save to a specific location. This is the default setting.
Tree mode - Provides a file tree-like view and interaction. Use Tree mode if you want to set more complex export parameters, including: exporting multiple files or folders, defining new security settings for the retrieved data, exporting at a later time, and exporting to a location other than where the file originated.

Change the mode through the View menu > select Mode, and then select List or Tree.

Whichever mode you select, each mode displays the items found from the search and further action is required by you to determine which files to actually retrieve and export.

List Mode

Search and Retrieve - List Mode

In List mode, sort results by selecting an option from the Sort results by drop-down list. Available selections are: Filename, Pathname, Time Modified, File Type, Size, Host, and Owner.
Use the scroll bar to rotate the list up or down to find the file that you want to retrieve.
Move the mouse pointer over the file name to select it (it loads into a local desktop application), or right-click for a shortcut menu with options: View a Copy, Save a Copy as, and Show in Tree.
To view a copy of a file, right-click the underlined file name, and select View a Copy from the shortcut menu.

Retrieve a File (Save a Copy of a File)

Follow these steps to retrieve a file:

2.Right-click the underlined file name that you want to retrieve. Or, navigate to the file using keyboard functionality and press the SPACE BAR to select it.

Only files are retrievable.

3.A shortcut menu appears with available options. Click Save a Copy as to save a copy of the file.
4.From the Save a Copy as window, select a location to save the file, and then click Save.

Problems Retrieving Files?

To ensure that data is not overwritten on networked computers, Phoenix VCM is set by default to not overwrite existing files. If a retrieval job is unsuccessful, indicated by zero files retrieved, the failure is most likely due to an unexpected condition, such as Search and Retrieve encountering a copy of the files already on the destination computer. Most error conditions can be fixed by setting additional retrieval parameters. For example, to overwrite files on a networked computer set options to Always overwrite files, Overwrite file if the stored file is newer than existing file, or Never overwrite files.

1.Ensure files to overwrite are not write protected by the operating system on your networked computer.
2.Return to the Set Retrieval Options tab.
3.Select When do you want to overwrite files on the destination computer.
4.Select Always overwrite files on the destination computer.
5.Click Start to retry the retrieval job.

View File in Tree Mode

Tree mode is useful to see where a file was located in the file system before it was ingested. Or to see where it is located in a shadow Vault.

1.Right-click the underlined file name.
2.A shortcut menu appears with available options. Click Show in Tree. The Tree mode (below) replaces the Search Results group view from the current List mode.

Tree Mode

Search and Retrieve - Tree Mode

The Tree mode includes three tabs for handling search results and retrieval options. For more information about each tab, click the links below: