Live Viewer

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Use SoleraTec's Phoenix RSM Live Viewer application to view live video feeds directly from RTSP-enabled IP cameras. View action as it is happening with the Live Viewer.

Before seeing live feeds, cameras must be configured in the Camera Policies application as part of your Information Repository. To view live feeds in the Live Viewer, the Live View URL checkbox must be selected and the IP address must be entered in the first field of the Video Capture or Live View URL when adding the camera configuration.

If this is done and you want to get started quickly, see View Camera Feeds

To be able to view and record live video feeds, you must ensure that RTSP is enabled on your IP camera. See your camera's documentation for details on enabling RTSP.

Most cameras can manage a single live feed while video streams are being captured. More than a single live feed on any given camera affects performance.

Live viewing from a VMS camera is not supported.

The Live Viewer window is divided into two main areas:

Control pane - The right side of the Live Viewer includes several items of interest. From the View drop-down list, select a display layout for the Live Viewer window (the arrangement of camera ports). From the Cameras folder, select cameras which have the feeds you would like to view. From the Patrols folder you can create and manage patrols. There are also controls to access volume, PTZ and focus, and other camera controls.
Camera ports (or view frames) - On the left side of the window display are the live feeds from the cameras selected. By default, the Live Viewer is set to display feeds from four cameras, arranged in two rows of two across. Change that default layout by using the View drop-down list at the top of the right-hand control panel.

The screenshot below shows a layout with feeds from five cameras displayed. If you create a new layout, remember to save it so you can use it as your default layout.

Live Viewer with 5 Camera View Frames

In the Live Viewer, each camera view frame includes a Title bar. Right-click on the camera Title bar to display a shortcut menu with the following menu items (the Enable advanced user mode user preference must be selected to see the shortcut menu):

Shortcut Menu Items



Highlight the camera view frame. Panel options are available, if applicable.


Close the camera view (or click the Close button on the Title bar).

Double-click the Title bar of the view frame for the camera to quickly change the default layout to a "port full screen" - taking the camera into and out of a 1x1 view. Double-click again to return to the original layout or press ESC.

Live Viewer Menu Items


Menu Items


File > Exit

Close the application.

View > Save Layout

Save a modified camera layout with the same name.

View > Save Layout As

Create a new camera layout and save with new name.

View > Rename Layout

Designate a new name for the layout.

View > Delete Layout

Remove a layout from the Live Viewer.

View > Create Patrol

Select to open the Create Patrol window.

View > Edit Patrol

Use to change the name, layout sequence, or dwell time of the patrol.

View > Rename Patrol

Designate a new name for the patrol.

View > Delete Patrol

Remove a patrol from the Live Viewer.

View > Full Screen

Toggle full screen mode. To get out of full screen mode, press the ALT key, and then from the View menu deselect the Full Screen option.

Tools > User Preferences

Open the Live Viewer User Preferences window.

Help > Current Page

Open online help to the Live Viewer webpage.

Help > Live Viewer Overview

Open online help with focus on Live Viewer.

Help > Contents

Open the local version of online help.

Help > Online Help

Open the web-based version of online help.

Help > Online Support

Open the support webpage.

Help > About Live Viewer

Open the About Live Viewer window.

When the main menu bar is hidden, click the from the Live Viewer Control panel to toggle between show and hide. If this Show menu bar button is not visible, try pressing the ALT key. Display of this item is managed in User Preferences.

For more information see Live Viewer Layout, View Camera Pool Feeds, and Camera Control: PTZ and Focus.

Advanced users can customize how a Live Viewer opens on startup through a command line prompt. For more information on arguments to use see Live Viewer Command Line.