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This topic provides information, tips, and how to's on installing SoleraTec's Phoenix DEM.

Before installation, make sure your computer meets minimum system requirements.

There are a few differences to understand between the Server Bundle and the Client Bundle. The main difference between the Phoenix DEM Server Bundle and Client Bundle is that the Server Bundle includes Phoenix DEM Vaults and administrative tools. You should install the Server Bundle on computers you want Vaults to reside. Install the Client Bundle on computers you want only clients to run.

Here is a brief breakdown of each bundle:

Server Bundle

Does not have to run on a server.
Must be installed first on your network, otherwise the Client Bundle will not function.
Includes all of the components contained in the Client Bundle. Because of this, do not install the Server and Client Bundle on a single computer.
Install on computers that are to have Vaults.

For optimal performance, install the Server Bundle local to the Vaults they are to manage.

Client Bundle

Install just the Client Bundle on other computers on the network after you have installed the Server Bundle somewhere on your network.
Install on computers that do not contain Vaults.


See the appropriate section for the platform to install your Phoenix DEM. Uninstall instructions are included as well.


Important Installation Tips

To install, you need to have administrative permissions.
Phoenix DEM must be installed on a NTFS partition, not a FAT32 partition. This is especially true for Mac Boot Camp Windows installations as the default partition is FAT32.
Phoenix DEM Vaults require running on a computer configured to use static IP address assignment. Using DHCP to obtain a dynamic IP address may result in unpredictable system behavior.
To play videos in the Media Viewer, Apple QuickTime 7 and supported codecs need to be installed on your computer. Supported audio codecs: X-QT, X-QUICKTIME, PCMU, GSM, PCMA, MPEG4-GENERIC, MP4A-LATM. Supported video codecs: X-QT, X-QUICKTIME, H263-1998, H263-2000, H264, MP4V-ES.

Network Connectivity Requirement

Phoenix DEM is designed to run on a network. Running it on a computer that is not networked causes unexpected performance. If you need to run it on a standalone Windows computer, you must use the Microsoft Loopback adapter bundled in Windows to create a virtual network environment. Go to for details.

Firewall Rights Requirement

Most firewalls are pre-configured to block most programs from communicating to maintain a high level of security. Your local firewall software on the computer where Phoenix DEM is installed may interfere with Phoenix DEM operations.

If you are running a local firewall, make sure all Phoenix DEM components have pass through rights to at least the locally connected network or networks. Refer to your operating system documentation regarding how to unblock Phoenix DEM from communicating.

Date and Time Properties on Computers with Vaults

All computers in the Information Repository that contain Vaults must be synchronized to the same time source for the Information Repository to function correctly.


Phoenix DEM uses multicast and beacon technology to communicate between clients, Vaults, and available Phoenix DEM services. The default Phoenix DEM multicast address is

Server Bundle and Client Bundle Contents

When you install the DVD or launch the installation executable, you are given the option of installing a Server Bundle or a Client Bundle. If you select to install the Client Bundle, only a subset of the applications in the Server Bundle are installed.

Applications listed below that end with "Cl" and "Svc" are run from a command line.

The Server Bundle and Client Bundle include the following:






Browser based (HTML) help




PDF based documentation




Applications for administration and Information Repository monitoring, including:

Management Console
Network Activity
Locator Admin Command Line Interface (LocAdminCl) Server only
Vault Admin Command Line Interface(VaultAdminCl) Server only



Search and Retrieve

Applications for searching for and retrieving data from the Information Repository, including:

Search and Retrieve
Search and Retrieve Command Line Interface (SrchRtrvCl) Server only



Digital Evidence Manager


A visual interface that enables users to search for digital evidence files in the Information Repository. It also allows you to export selected clips or entire files to any computer on the network.



Target and Process

Applications for ingesting data, including:

Target and Process
Target and Process Policies
Target and Process Command Line Interface (TgtProcCl) Server only
Target and Process Service (TgtProcSvc)



Data Services

Applications for migrating, replicating, and purging data in the Information Repository, including:

Data Services Command Line Interface (DataSvcsCl) Server only
Data Services Service (DataSvcsSvc).




The Vault services applications:

Vault Service (VaultSvc)
Add or Remove Vault Wizard